Technology experts predict the use of machine learning (ML) in business operations will double towards the end of 2018 as more companies recognize the true value of intelligent technology. Machine learning can solve problems independently without humans at the helm providing routine instructions. The adaptive nature of ML allows the machines to learn consistently and prevent system anomalies. Machine learning is no longer bound to the concepts of productivity and cost reduction. ML is now gathering large sets of data to provide valuable insights to companies as they refine the customer experience and tweak their business operations to gain a competitive advantage in the market.